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Why Averages Can Mislead Decision-Making in Companies

Imagine you find yourself in the following situation at your company: the person responsible for purchasing says they need to analyze which supplier to choose based on delivery time. Then, the project manager approaches and states that they have doubts about whether the implementation of the WMS system brought any operational benefit, suggesting an analysis of picking time before and after the system implementation. Since you can easily capture the historical data for these t

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